Ticketmaster says an unknown third party stole some customers’ personal data

Last Saturday, Ticketmaster UK found malicious software on a customer support product that had accessed a small percentage of customers' data. Ticketmaster says it contacted the customers who were affected, which were "less than 5 percent of our global customer base."

The software was found on a customer service product supplied by an external company called Inbenta Technologies. Ticketmaster found that the software caused an unknown third party to receive customer data, including names, mailing addresses, email addresses, phone numbers, payment details, and Ticketmaster logins. It then disabled the Inbenta product on all its websites, including Ticketmaster International, Getmein!, and TicketWeb.