Google is adding new automated machine learning tools and bringing its AI software to call centers

Google has a slew of artificial intelligence announcements it's making this week at its Cloud Next conference, which kicks off in San Francisco today, and many are focused on the company's democratization of machine learning tools. Starting today, Google's AutoML Vision tool will now be available in public beta after an alpha period that started back in January with the launch of its Cloud AutoML initiative, the company announced during its keynote.

Cloud AutoML is basically a way to allow non-experts — those without machine learning expertise or even coding fluency — to train their own self-learning models, all using tools that exist as part of Google's cloud computing offering. The first of these tools was AutoML Vision, which lets...

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