British Airways asked customers to post personal information on Twitter ‘to comply with GDPR’

Complaining about airlines on Twitter is a universal pastime for disgruntled travelers, and yet somehow British Airways has managed to turn the activity into a data privacy debacle of its own doing. Security researcher and PhD student Mustafa Al-Bassam discovered yesterday that the airline's social media team was demanding customers post a trove of personal information publicly on Twitter, so it could help investigate customer service claims. That included passport numbers, full addresses, and other sensitive info, as reported earlier today by TechCrunch.

Even weirder: the airline kept insisting this was to "comply with GDPR," which is the General Data Protection Regulation. It's the EU's new widespread consumer privacy law designed to...

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