Facebook is making its first serious move to monetize WhatsApp

Facebook is getting serious about monetizing WhatsApp after the social network reported sluggish earnings growth last Wednesday. WhatsApp has rolled out three new ways for customers to connect quickly with businesses: a shortcut button to immediately start a conversation, the ability to have businesses send you information like a boarding pass on WhatsApp, and real-time support, the company said today.

At the same time, Facebook will now display ads of businesses that link out to WhatsApp. That means that businesses can purchase ads that lead people directly to an already loaded chat with the business on WhatsApp, and they can start talking from there. Businesses can respond to customers for free if they answer within 24 hours but...

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